FAQ
Shipping Time?
Processing Time (Packing The Order) 2-4 Days
US Shipping: 3-5 Days By USPS
Rest Of World: 12-30 Days By USPS
I need to change an address, email, phone number, or name on my order.
We'll help you fix that right away! Just send us an email at customer.service@jamesoro.com
I Didn't Get an Email Confirming My Order?
Most likely you gave us your phone number instead of your email address. Or you misspelt your email. If you would like to add your email to the order please send us a request at Customer.Service@jamesoro.com
There Is An Issue With My Order
We'll help you fix that right away! Just send us an email at customer.service@jamesoro.com
RETURNS
ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED UNLESS THERE IS A DEFECT.
WARRANTY
We can exchange any products that get damaged by normal use, this includes bent frames and lens cracking. This does not include lens scratches.