FAQ

Shipping Time?

We ship out orders next day if you order before 3PM. Our small team in LA packs orders at our office and we make sure they go out as fast as possible.

Processing Time (Packing The Order) 1-2 Days

US Shipping: 2-3 Days By USPS

Rest Of World: 12-30 Days By USPS

I need to change an address, email, phone number, or name on my order.

We'll help you fix that right away! Just send us an email at customer.service@jamesoro.com

I Didn't Get an Email Confirming My Order?

Most likely you gave us your phone number instead of your email address. Or you misspelt your email. If you would like to add your email to the order please send us a request at Customer.Service@jamesoro.com

There Is An Issue With My Order

We'll help you fix that right away! Just send us an email at customer.service@jamesoro.com

RETURNS

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED UNLESS THERE IS A DEFECT.

WARRANTY

We can exchange any products that get damaged by normal use, this includes bent frames and lens cracking. This does not include lens scratches.